AutoSandesh

Terms of Service

Last updated: 11 November 2026

These Terms govern your use of AutoSandesh (the "Service"), provided by Gramani Vision Private Limited ("we", "us"), 05, Sushil Nagar, Gangapur Jogeshwari, Bajaj Nagar MIDC Waluj, Gangapur, Aurangabad, Maharashtra 431136, India. By creating an account or paying for a plan you agree to these Terms on behalf of yourself and the business you represent.

1. The Service

AutoSandesh is software that lets businesses manage WhatsApp conversations, contacts, broadcasts, automations and AI-assisted replies through the official WhatsApp Business Platform operated by Meta Platforms, Inc. ("Meta"). AutoSandesh is an independent product and is not owned or endorsed by Meta.

2. Accounts

  • The Service is for business use by people aged 18 or above.
  • You must give accurate details and keep your login credentials safe.
  • You are responsible for everything done by the team members you invite to your account.

3. Plans, fees and payment

  • Plans are prepaid for one month or one year at a time, at the prices shown on our pricing page. Prices exclude GST where applicable.
  • A one-time onboarding fee is charged with the first monthly payment unless an offer waives it.
  • If a paid period ends without renewal, the account keeps working for 3 days and is then locked until renewed. Incoming messages continue to be saved while locked.
  • We may change list prices with at least 30 days' notice. Customers who joined under the launch offer keep their launch price for as long as their subscription stays active.
  • Refunds are covered by our Refund & Cancellation Policy.

4. WhatsApp and Meta charges

Messages are sent through your own WhatsApp Business Account. Meta charges for messages directly to the payment method you add in your Meta account; these charges are separate from your AutoSandesh plan and are governed by Meta's terms and pricing. Meta may limit, restrict or suspend a phone number or account under its own policies; we cannot override Meta's decisions.

5. Acceptable use

You agree that you will:

  • follow the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and all applicable laws;
  • message only people who have given you permission to contact them on WhatsApp, and honour opt-outs;
  • not send spam, misleading, illegal, harmful or prohibited content;
  • not attempt to break, overload, copy or resell the Service without our written consent.

We may suspend accounts that breach these rules, with notice where reasonably possible.

6. AI features

AI replies and suggestions are generated automatically and can be wrong. You are responsible for the instructions and knowledge you give the AI and for messages sent on your behalf. AI features may only be used for your business's own customer conversations, as WhatsApp's policies require. Where you connect your own AI provider key, that provider's terms and charges apply.

7. Your data

You own your contacts, messages and other content. We process it only to provide the Service, as described in our Privacy Policy. You are responsible for having a lawful basis to store and message your contacts.

8. Availability and support

We work to keep the Service available and secure but do not guarantee uninterrupted operation. The Service depends on third parties such as Meta, our hosting and database providers and payment processors. Support is provided by email and WhatsApp on business days.

9. Cancellation and termination

You may stop renewing at any time; access continues until the end of the paid period. We may suspend or end the Service for non-payment or serious breach of these Terms. After an account is closed we keep its data for 30 days so you can request an export, and then delete it, except where the law requires us to keep records.

10. Intellectual property

The Service, its design and software belong to Gramani Vision Private Limited and its licensors, including open-source components used under their licences. These Terms give you a right to use the Service, not ownership of it.

11. Disclaimer and limitation of liability

The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits, lost business or data loss caused by third-party services, and our total liability for any claim is limited to the fees you paid us in the three months before the claim.

12. Indemnity

You agree to compensate us for claims arising from your messages, your content or your breach of these Terms or of Meta's policies.

13. Changes to these Terms

We may update these Terms. We will notify you of material changes by email, WhatsApp or in the app.

14. Governing law

These Terms are governed by the laws of India. Courts at Aurangabad (Chhatrapati Sambhajinagar), Maharashtra have exclusive jurisdiction.

15. Contact

Gramani Vision Private Limited · gramanivision@gmail.com · +91 84591 16591 · Contact page