Privacy Policy

This policy explains how Gramani Vision Private Limited ("we") handles personal data in AutoSandesh. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

1. Two kinds of data

• Your account data — about you and your team: name, email, phone number, business name, billing details and how you use the app. For this data we decide how it is used.
• Your customers' data — contacts, WhatsApp messages, media, notes and deals that your business stores in AutoSandesh. Your business decides how this data is used; we process it only on your instructions to provide the Service.

2. What we collect

• Details you give us when you sign up, contact us or pay.
• Content your business stores or sends through the Service, including messages received from WhatsApp.
• Technical data such as log-in times, device and browser information, and error logs.
• Payment details are collected by our payment processor (Razorpay). We receive confirmation of payment but never your full card or bank details.

3. How we use it

• to provide, secure and improve the Service;
• to process payments, send invoices, renewal reminders and monthly usage reports;
• to give support and tell you about important changes;
• to meet legal obligations.

We do not sell personal data and do not use your customers' data for our own marketing.

4. Who processes it for us

• Supabase — database, login and file storage (servers in Singapore).
• Vercel or Hostinger — application hosting.
• Meta Platforms — delivery of WhatsApp messages through your WhatsApp Business Account.
• Razorpay — payments.
• AI providers you choose to connect (for example Google Gemini or OpenAI) — only when AI features are on.
• Google — only if you connect the Google Sheets integration.

Some of these providers store data outside India. They are bound by contracts to protect it and use it only to provide their services.

5. Security

Data is encrypted in transit. WhatsApp and AI access tokens are encrypted at rest. Each business's data is isolated so other accounts cannot see it, and access by our team is limited to support and maintenance.

6. How long we keep it

We keep data while your account is active. After an account is closed we keep it for 30 days so you can request an export, then delete it, except billing records that the law requires us to keep.

7. Your rights

You can ask to access, correct or erase your personal data, withdraw consent, or nominate someone to exercise these rights for you. Your customers should contact the business they messaged; we will help that business respond. Write to gramanivision@gmail.com.

8. Cookies

We use essential cookies to keep you signed in, and one cookie for 30 days to remember a referral or partner code when you arrive through a referral link. We do not use advertising cookies in the app.

9. Children

The Service is meant for businesses and is not directed at anyone under 18.

10. Grievance officer

Amol Patil, Gramani Vision Private Limited, 05, Sushil Nagar, Gangapur Jogeshwari, Bajaj Nagar MIDC Waluj, Gangapur, Aurangabad, Maharashtra 431136, India. Email: gramanivision@gmail.com. We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.

11. Changes

We may update this policy and will notify you of material changes.